Can I cancel or modify my order?
To ensure prompt delivery, we begin processing each order immediately after it is placed. As a result, we’re unable to accommodate changes to confirmed orders. This includes canceling all or part of the order, updating the shipping address, or substituting items.
Can I exchange my shoes for a different size?
The quickest way to get the size you want is to return your current item. Once your return is accepted, you can place a new order for the correct size.
Do your shoes run true to size?
Yes, our shoes generally run true to size. We use EU sizing, so we recommend checking our size guide to find your best fit before ordering.
Do you restock sold-out styles?
We often restock popular styles, but availability can vary. If something you love is sold out, feel free to reach out to us and keep an eye on the site—you might just catch it when it’s back!
Can I have my order gift wrapped?
Yes! We offer gift wrapping to ensure your items arrive beautifully packaged for the lucky recipient—no extra effort required. Just send us a message, and we’ll confirm if we can accommodate your request.